Privacy Policy

XDL LIFT (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit or submit an inquiry through https://xdllift.com/.

Our website is mainly intended for business and industrial users, including system integrators, automation companies, distributors, manufacturers, procurement teams, engineers, and companies looking for vertical conveyors, vertical lifts, pallet lifts, or customized material handling solutions.

1. Information You Provide to Us

When you contact us through our website, request a quotation, or communicate with our team, we may collect information that you choose to provide, such as:

Your name
Company name
Email address
Phone number or messaging contact
Country or region
Product interests
Project requirements
Load type, load size, weight, lifting height, capacity, or other technical details
Drawings, CAD files, photos, layouts, or other project information you choose to submit

We only ask for information that is reasonably necessary to understand your project and provide a suitable response.

2. Technical Information Collected Automatically

When you browse our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics tools, or similar technologies.

This may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time and date of visit
Referring website or search engine
General website usage and performance data

This information may be used to maintain website security, improve website performance, understand visitor behavior, and resolve technical problems.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may help us:

Keep the website functioning properly
Improve user experience
Remember certain preferences
Understand website traffic and performance
Measure marketing or advertising activities where applicable

Cookies used on our website may include:

Essential cookies: Required for basic website functions, security, forms, and privacy preference management.
Analytics cookies: Used to understand how visitors use our website and improve our content and website structure.
Functionality cookies: Used to remember certain preferences, such as language or display settings.
Marketing cookies: May be used to measure advertising performance or support relevant marketing activities where applicable.

Where required by applicable law, we will request your consent before using non-essential cookies. You may also manage cookie settings through your browser.

4. How We Use Information

We may use collected information for reasonable business and website operation purposes, including:

Responding to product inquiries and quotation requests
Understanding your material handling requirements
Recommending suitable vertical conveying equipment
Preparing technical proposals, equipment selections, or project recommendations
Communicating with you about vertical conveyors, vertical lifts, pallet lifts, and customized solutions
Supporting engineering discussions and project development
Coordinating manufacturing, delivery, installation, or technical support where applicable
Improving website content, performance, and user experience
Protecting the website against spam, fraud, unauthorized access, malware, and other security risks
Complying with applicable legal and regulatory requirements

We do not sell your personal information.

5. Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following:

Consent: When you agree to optional cookies, marketing communications, or other optional processing.
Contract or pre-contractual communication: When processing is necessary to respond to your inquiry, prepare a quotation, or discuss a potential project or order.
Legitimate business interests: When processing is necessary to operate our website, improve our services, maintain security, and communicate with business customers.
Legal obligations: When processing is required to meet applicable legal, accounting, or regulatory requirements.

6. When Information May Be Shared

We may share limited information with trusted third parties when necessary for website operation, business communication, project execution, or legal compliance.

These parties may include:

Website hosting and cloud service providers
Website security and anti-spam service providers
Email, CRM, or communication service providers
Analytics or advertising service providers, where applicable
Logistics, installation, or technical service partners when needed for a project
Professional advisers, regulators, or authorities where required by law

We expect service providers to handle information only for the purposes necessary to provide their services.

7. International Processing

XDL LIFT serves customers in different countries and regions. Your information may be processed in your country, China, or other locations where our service providers or project support teams operate.

When information is transferred internationally, we take reasonable measures to protect it in accordance with applicable privacy and data protection requirements.

8. Data Retention

We keep business inquiry information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include responding to inquiries, maintaining business communication, supporting projects, providing after-sales service, resolving disputes, and meeting legal or accounting requirements.

Technical logs and website usage data may generally be retained for a shorter period unless longer retention is needed for security, troubleshooting, analytics, or legal purposes.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how your data is used or shared
Lodge a complaint with a relevant data protection authority, where applicable

To exercise your privacy rights, please contact us using the contact information provided below.

10. Marketing Communications

If you submit an inquiry or contact us, we may use your contact information to respond to your request and provide relevant business information about our products and services.

You may ask us to stop sending promotional communications at any time.

11. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, server, email system, or internet transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or resources.

We are not responsible for the privacy practices, content, or security of third-party websites.

We may also use third-party services for hosting, security, analytics, advertising, email, website performance, or other functions. These services may process information according to their own privacy policies.

13. Children’s Privacy

Our website is intended for business and industrial users. It is not directed to children, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, legal requirements, or business operations.

Any updated version will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Company Name: Suzhou Xindelong Intelligent Equipment Co., Ltd.

Brand: XDL LIFT

Website: https://xdllift.com/

Email: info@xdllift.com